Product Review Monitoring & Tracking Software

Track and monitor product reviews and ratings

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product review monitoring
Product recommendations by real users are the best marketing tool. By using a product reviews and rating monitoring tool, businesses can track their online reputation and take measures to improve it. This can be done by analysing customer feedback and addressing the issues that are most important to them.
 
With Brandly360, you can track your product reviews and ratings across multiple channels, including online retailers, and third-party review sites. This allows you to get a holistic view of your online reputation and take action to improve it.
 
Brandly360 also provides insights into what customers are saying about your products so that you can identify areas of improvement. Additionally, you can use Brandly360 to monitor competitor products and see how they compare to yours.

PRACTICAL USE OF THIS FUNCTIONALITY

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Quick information about negative opinions about your products (potential quality problems)

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Estimating the popularity of your competitors' products based on changes in the number of reviews

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Spotting new marketing opportunities (new favourable opinions about your products)

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Identifying areas for improvement in your products

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Improved customer satisfaction by considering their feedback

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Monitoring and improving your online reputation

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Spotting areas to fill in the market or how to best differentiate yourself from your competition

Top-quality data at your fingertips

Know What People Are Saying About Your Brand

Brandly360 provides a complete overview of your brand’s online reputation. You can see what people are saying about your products on online retailers’ websites, and third-party review sites and react accordingly.

Identify Areas for Improvement

By analysing customer feedback, you can identify areas where your products need improvement. Brandly360 provides insights into what customers are saying about your products, so you can take action to address their concerns.

Keep Track of Competitor Products

If you want to stay ahead of the competition, it’s essential to keep an eye on what they’re doing. Brandly360 allows you to track competitor products and see how they compare to yours. This way, you can adjust your own products and marketing strategy to stay ahead.

Spot New Opportunities

By tracking your online reputation, you can identify new opportunities for marketing and product development. You will know what others are doing, and you will be able to fill any gaps in the market or learn how to differentiate your product from others.

Improve Customer Satisfaction

By taking action to improve your online reputation, you can also improve customer satisfaction. This, in turn, can lead to more sales and repeat customers.

User-friendly interface

Boost Your Online Presence

A good online reputation can do wonders for your business. It makes attracting new customers and growing your brand much easier. Brandly360 can help boost your online presence by tracking product reviews and ratings across multiple channels.

Generate Valuable Relevant Reports

AI-generated and human-supervised reports allow you to focus on taking action, not analysing data. You can generate reports on your brand’s online reputation, customer feedback, competitor products, and more. These reports can be used to improve your products, marketing strategy, and overall business.

Set Alerts and Get Notified About Important Changes

Whenever there is a change in your online presence, customer feedback, or competitor products, you will be notified so you can take action accordingly. This way, you can stay on top of your brand’s reputation and make sure that it is always positive.

Customise the Tool to Meet Your Needs

Brandly360 is a flexible tool that can be customised to meet your specific needs. You can choose which channels to track, what kind of data to collect, and how often to receive reports – among other things.

Stay on Top of Trends

Our tool allows you to stay on top of industry trends and react accordingly. This way, you can make sure that your products are always up-to-date and relevant to your customers.

how to follow competitor prices

Other functionalities

See also

Monitoring cen i dostępności

Pricing management

Develop the appropriate pricing strategy for your products. Follow the market trends, and prices in various categories.

Monitoring promocji na banerach

Promo & Sale monitoring

We collect all information on promotions in the online store. With our system, you can check the promotions your products are on.

Monitoring komentarzy i ocen

Analysis of product descriptions

Product descriptions should be prepared in accordance with the best practices, if you deliver ready-made descriptions to stores, monitor whether they are properly implemented.

Frequently Asked Questions of Reviews and Ratings Monitoring

Why Should I Monitor Reviews and Ratings?

Product reviews and ratings are one of the best ways to understand what customers think of your products. By monitoring them, you can identify areas of improvement and new opportunities, as well as keep track of your competition. This, in turn, can help you improve your products and overall business.

On the other hand, monitoring reviews and ratings of your competition can give you insights into their strengths and weaknesses. This way, you can adjust your products and marketing strategy to compete better against them.

Why Are Reviews Important in Customer Service?

Customer service is all about providing a positive experience for your customers. By monitoring reviews, you can identify areas where your customer service needs improvement. This way, you can take measures to improve it and provide a better experience for your customers.

Additionally, reviews can help you spot potential problems with your products. By addressing these issues, you can improve the quality of your products and prevent customer dissatisfaction. And by positioning yourself as someone who cares about feedback and takes action to improve, you can build trust with your customers.

Why Do I Need a Tool for Monitoring Reviews and Ratings? Can’t I Do It Manually?

Monitoring reviews and ratings manually is a time-consuming and error-prone process. Additionally, it’s difficult to get a complete picture of your online reputation without automation.

A review monitoring tool like Brandly360 can automate the process of tracking reviews and ratings. This way, you can save time and get accurate insights into what customers are saying about your products. Additionally, a tool can help you track competitor products and see how they compare to yours. You will get comprehensive reports and relevant data that you can use to improve your processes, products, and service.

How Often Should I Monitor My Reviews and Ratings?

You should monitor your reviews and ratings on a regular basis to get the most accurate insights. Additionally, you should set up alerts to be notified immediately when there is a change in your online reputation. This way, you can take action right away if there is a problem.

Depending on your business size and niche, you may need to monitor your reputation daily, weekly, or monthly. If you have a large customer base or operate in a competitive market, it’s a good idea to check your reputation more frequently. On the other hand, if you have a small customer base or operate in a niche market, you can get by with checking your reputation less often.

Brandly360 offers a high level of customisation, so you can choose how often you want to receive reports and alerts. This way, you can be sure that you’re monitoring your reputation as often as you need to.

How Do I Monitor My Reviews and Ratings?

There are a few ways to monitor your reviews and ratings. The most common method is setting up Google Alerts for your brand and product names. This way, you will be notified whenever there is a new review or rating.

Another way to monitor your reputation is by manually checking review sites, social media, and online retailers. However, this will take a lot of your time and resources.

A review monitoring tool like Brandly360 can automate the process of tracking reviews and ratings.